Unused paid credits
Contact support within 14 days of purchase to request a refund for unused credits from that purchase. Include the purchase reference and account email. Eligible refunds return to the original payment method. Mandatory refund and cancellation rights under applicable law continue to apply.
Consumed credits & partial refunds
Free trial credits are promotional, have no cash value, and cannot be refunded or transferred.
Credits consumed by successful requests are not refundable unless a billing error occurred or applicable law requires otherwise. A partial refund reverses the corresponding proportion of purchased credits. Refund processing can take additional time at your bank or payment provider. We do not issue credits as cash withdrawals or transfer them to another account.
Failed requests & billing errors
Failed API requests release their reserved credits automatically. If you believe a successful request was charged incorrectly, contact support with its request ID. We will investigate and correct verified billing errors through the credit ledger.
Payment disputes
A payment dispute may temporarily suspend access and reverse the credits from the disputed payment. If the dispute is resolved in your favor, the refund outcome applies. If it is resolved in FetchGoblin’s favor, eligible reversed credits are restored and account access can be reviewed.
Service closure
If FetchGoblin permanently discontinues its paid service, we will communicate a process for resolving unused paid credits. Service interruptions and changing source-platform availability are handled through the published status page and support.
Contact & operator
FetchGoblin is operated by Synosonic OÜ. Kaupmehe tn 7-120, Kesklinna linnaosa, Tallinn, Harju maakond, 10114, Estonia Estonian registry code 17459719
Contact [email protected] for support, privacy requests, billing questions, and abuse reports.